FY21 Stakeholder Impact Report Summary

FY21 Stakeholder Impact Report Summary
FEBRUARY 1, 2020 - JANUARY 31, 2021

We are reimagining the future, together.
Characterized by a health crisis, an economic crisis, a racial justice crisis, and a climate crisis, 2020 demonstrated that we cannot settle for the status quo. We must all come together to rebuild a more sustainable future. We are committed to bringing the full power of Salesforce to build a better future that works for everyone.

As hard as the past year has been, I remain as optimistic as ever about our ability to build a better world — because we’re building it in partnership with you.
View CEO Letter

Marc Benioff
Chair & CEO, Salesforce

At Salesforce, we strive to embody stakeholder capitalism — a commitment to serve all stakeholders, including our shareholders, customers, employees, partners, communities, the planet, and society as a whole. We believe that the business of business is improving the state of the world. It starts with trust, our number one value. And the key to trust is transparency.
For stakeholder capitalism to be successful, companies must transparently manage and disclose environmental, social, and governance (ESG) topics. That’s why each year we produce this comprehensive Stakeholder Impact Report so that our key stakeholders can stay informed and track our progress.

Explore the comprehensive Stakeholder Impact Report at salesforce.com/stakeholder-impact-report

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The Year in Review

An unprecedented year of interrelated crises
COVID-19 illuminated how interconnected our planet is and laid bear many of the structural challenges we still have to address. Salesforce recognizes our urgent responsibility to support our communities and our workplaces to ensure we create a more equitable and just society. For example, in FY21 we:

Sourced over 50 million units of PPE for first responders and donated $30 million to support relief efforts.
Developed innovations like Work.com and Vaccine Cloud to help return to work safely.

Donated over $7 million to support small businesses facing hardship due to COVID-19.
Established the Racial Equality and Justice Task Force and committed $200 million in donations to organizations advancing racial equality and justice.

FY21 Report Highlights

ESG FY21

Continued to earn the trust of our stakeholders by transparently disclosing our policies and metrics

350+ PARTNERS

Launched the Salesforce Talent Alliance to grow and diversify our ecosystem

$120M+ TO DATE

Invested to date to support education worldwide

$100M COMMITMENT

To spend with Black-owned businesses by 2023 (FY24)

10M TREES

Contributed in FY21 towards our goal to conserve, restore, and grow 100 million trees by 2030

$1.5B IN FY21

In donated and discounted technology, grants, and volunteerism in FY21 to the global community

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Reporting Scope and Methodology
Reporting Framework
Every year, we produce a comprehensive Stakeholder Impact Report so that our stakeholders can stay informed and track our progress on key topics. We are guided by our core values of trust, customer success, innovation, and equality, and we strive to provide transparent and inclusive environmental, social, and governance (ESG) disclosures for our stakeholders. Our ESG Steering Committee oversees our overall ESG reporting strategy, and works closely with an ESG Advisory Council consisting of leaders throughout the company. Our Board of Directors provides oversight over ESG issues overall at Salesforce.
The contents of this report are informed by an ESG materiality assessment, which identified key topics that are most important to our stakeholders and our success as a business. The materiality assessment process included an evaluation of top business drivers and sustainability impact areas as well as industry benchmarking. Interviews with key stakeholders, including shareholders, helped prioritize and validate topics. While conducting a materiality assessment helped us identify some relevant topics included in this report, it does not influence the extent of our action or programs related to a particular topic.
This report is reviewed by our Legal and SEC Reporting teams to ensure it is consistent with our other SEC filings and that data contained in the report can be traced back to internal or external records. The SEC Reporting team reviews this report using the same procedures as they do with our 1934 Securities Exchange Act filings.
This report also contains figures that have been approximated or rounded. Certain reclassifications of data from previous public disclosures may have been made to conform to the current period presentation. All currency is in U.S. dollars.

We incorporate the Sustainable Development Goals (SDGs) into our existing reporting processes to demonstrate our active participation as a business in advancing these goals. Transparency underlies Target 12.6 of the SDGs, to encourage companies to adopt sustainable practices and integrate sustainability information into their reporting cycle. Through reporting we can better understand, communicate, and manage our contribution to the SDGs.

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Reporting Scope and Methodology

Third-Party Verification
Beginning in FY18, we engaged Ernst & Young LLP (EY), an independent third party, to review our greenhouse gas (GHG) emissions data, carbon-neutral cloud metric, and adjusted net-zero operations metric. In FY21 we expanded the scope of EY’s review to include selected diversity and inclusion metrics, as well as our annual social value metric, which represents the aggregated monetary contributions of our donated or discounted products, grants, and donations to qualifying nonprofit organizations and higher education institutions. We will continue to identify and explore opportunities for expanded third-party review and we encourage others to do the same.
Aligning to the TCFD
We strive to integrate our sustainability efforts into our governance, decision-making processes, and business operations, and to transparently disclose our progress. In FY18, we signed a letter supporting the recommendations of the TCFD and have since worked to align to its recommendations through the maturation of our governance, risk management, strategies, metrics and targets, and external disclosure.
ESG Metrics & Indicators
We enhance the trust of our stakeholders by transparently disclosing our ESG policies and metrics.
Our voluntary reporting is informed by the following frameworks:
The Sustainability Accounting Standards Board (SASB) Sustainability Accounting Standard for the Technology and Communications Sector, Software & IT Services industry (Version 2018-10)
The Financial Stability Board Task Force on Climate-related Financial Disclosures (TCFD)
The Global Reporting Initiative (GRI) GRI Standards
The Ten Principles of the United Nations Global Compact (UNGC)
The World Economic Forum — International Business Council’s Stakeholder Capitalism Metrics (SCM)
Salesforce supports the continued convergence of ESG standards, frameworks, and principles to promote increased corporate transparency and comparability.

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Data Tables

Company Overview
PERFORMANCE INDICATOR
Organization name Total revenue (in millions) Geographic revenue split:
Americas Europe Asia Pacific R&D investment (in millions) Primary brands, products, services Location of headquarters Countries of operations Ownership and legal form Markets served Commitment to stakeholder capitalism
Key stakeholders
Fiscal year (FY) Report cycle Report contact

FY21

FY20

salesforce.com, Inc.

$21,252

$17,098

69% 21% 10% $3,589

71% 20% 9% $2,766

FY19
$13,282
71% 19% 10% $1,886

FRAMEWORK KEY

GRI

SASB

UNGC

FRAMEWORK
GRI 102-1

GRI 102-7, 201-1

GRI 102-7

SCM

Prosperity - Innovation in better products and services

Product List

GRI 102-2

San Francisco
Global Locations
Salesforce Form 10-K
Salesforce Form 10-K
We believe that business is the world’s greatest platform for change. We’re leveraging our technology, our people, and our influence to improve the state of the world. We’re guided by our values and commitment to serving a broader set of stakeholders.
Stockholders, customers, employees, partners, communities, the planet, and the communities in which we work and live.
FY21: February 1, 2020 - January 31, 2021
Annual
[email protected]

GRI 102-3 GRI 102-4 GRI 102-5 GRI 102-6 Governance - Governing Purpose
GRI 102-40
GRI 102-50 GRI 102-52 GRI 102-53

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Data Tables

Operating with Integrity

PERFORMANCE INDICATOR

FY21

FY20

FY19

GOVERNANCE STRUCTURE

Governance structure

Corporate Governance Guidelines

Governance body composition

Salesforce 2020 Proxy Statement

Audit committee practices Board compensation practices

Audit and Finance Committee Charter Compensation Committee Charter

Board nominating practices

Nominating and Corporate Governance Committee Charter

FRAMEWORK KEY

GRI

SASB

UNGC

SCM

FRAMEWORK
Principles of Governance Quality of Governing Body

GRI 102-18

GRI 102-22

GRI 102-18

GRI 102-35, 102-36

GRI 102-24

Total executive and non-

11

11

13

executive board members

GRI 102-22

Board average tenure2 Independent board members

10.73 years

9.82 years

8.73 years

82%

82%

77%

GRI 102-22 GRI 102-22

Board diversity

36%

36%

38%

GRI 102-22, 405-1

Gender diversity

27%

27%

-1

GRI 102-22, 405-2

Ethnic diversity

18%

18%

-1

GRI 102-22, 405-3

1. Salesforce began collecting self-reported gender and ethnic diversity data from our Board of Directors beginning in FY20. 2. Director tenure is measured by completed years of service from the initial month of service through the filing of the Company's annual Proxy Statement.
The director tenure reported in prior fiscal years has been updated based on this methodology.

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Data Tables

Operating with Integrity

PERFORMANCE INDICATOR

FY21

FY20

FY19

GOVERNANCE STRUCTURE (CONTINUED)

Nominating and Governance Committee periodically reviews the Company’s environmental, social, and governance initiatives
Board committee dedicated to privacy and ethical use of technology
Board remuneration disclosure
CEO compensation linked to total shareholder return (TSR)
Discussion of risks and opportunities
BUSINESS INTEGRITY

Yes

Yes

Yes

Yes

Yes

Yes

Salesforce 2020 Proxy Statement

Yes

Yes

Yes

Salesforce Form 10-K

Code of Conduct
Percentage of employees who read and acknowledged the Code of Conduct1
TRUST AND SECURITY

Code of Conduct

100%

100%

100%

FRAMEWORK KEY

GRI

SASB

UNGC

SCM

FRAMEWORK
Principles of Governance Quality of Governing Body

GRI 102-29

GRI 102-35 GRI 102-36 GRI 102-15
GRI 102-16 Principle 10 GRI 102-16 Principle 10

Commitment to performance and cybersecurity
1. As of fiscal year end.

Customers entrust us with their most sensitive data, and they expect us to protect it using security risk management practices and advanced systems that respond to the changing security landscape and emerging threats. We have made and will continue to make substantial investments in our cybersecurity programs. We provide an overview of our program, training, best practices for our customers, and information on system status, security issues, and compliance certificates on our website at trust.salesforce.com.

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Data Tables

Operating with Integrity

PERFORMANCE INDICATOR

FY21

FY20

FY19

TRUST AND SECURITY (CONTINUED)

System performance and security
Compliance certifications and attestations
Number of data breaches, percentage involving personally identifiable information (PII), number of users affected
Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards

trust.salesforce.com
Compliance website
We do not currently disclose this information.
Cybersecurity risk management practices at Salesforce are based on widely adopted industry risk management frameworks and standards (NIST, ISO, etc.) which include identification, assessment, internal reporting, monitoring, and management of risks.

Number of performance issues and service disruptions; total customer downtime

We provide transparency around service availability and performance for Salesforce products at status.salesforce.com.

Description of business continuity risks related to disruption of operations

Business continuity risks are discussed in our Form 10-K filed with the SEC on March 17, 2021.

Commitment to customer privacy

Our customers trust us to help them build meaningful relationships with their own customers. The privacy of the data that we are entrusted to protect is a top priority. Our customer agreements and our privacy policies (which are publicly available on our website) describe how we safeguard data with an effective privacy and security program. We also offer resources to help our customers operate globally in compliance with privacy laws such as General Data Protection Regulation and the California Consumer Privacy Act.

Policies & practices related to user privacy

Privacy Homepage

Number of users whose information is used for secondary purposes

Salesforce does not use user information for reasons other than those described in our customer agreements and our privacy policies (templates of which are publicly available on our website).

FRAMEWORK KEY

GRI

SASB

FRAMEWORK

UNGC

SCM

TC-SI-230a.1
TC-SI-230a.2
TC-SI-550a.1 TC-SI-550a.2 GRI 418-1 TC-SI-220a.1 Principle 1
TC-SI-220a.1 TC-SI-220a.2
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Data Tables

Operating with Integrity

FRAMEWORK KEY

GRI

SASB

UNGC

PERFORMANCE INDICATOR

FY21

FY20

FY19

FRAMEWORK

TRUST AND SECURITY (CONTINUED)

Total amount of monetary losses as a result of legal proceedings associated with user privacy
Number of law enforcement requests for user information, number of users whose information was requested, percentage disclosed
List of countries where core products or services are subject to government-required monitoring, blocking, content filtering or censoring

Any material losses would be disclosed in our 10-K filing with the SEC. In FY21, there were none.
Salesforce describes its principles for government requests for customer data in this publicly available paper.
Salesforce complies with U.S. regulations related to embargoed countries and regions. More information is available on Salesforce's legal compliance page.

TC-SI-220a.3 TC-SI-220a.4 TC-SI-220a.5

PUBLIC POLICY
Public policy practices & political engagement Climate policy principles

Public Policy Homepage Global Climate Policy Principles

GRI 415-1

HUMAN RIGHTS
Human rights commitment Commitment to responsible sourcing Commitment to supplier diversity Supplier code of conduct
Health and safety policy
ETHICAL USE OF TECHNOLOGY

salesforce.com/company/human-rights/ salesforce.com/company/legal/supplier/ Supplier Diversity Policy Global Supplier Code of Conduct Health & Safety Policy

GRI 412-1 Principles 1, 4, 5, 6
GRI 103-3 Principles 4, 5, 6
GRI 414-1 Principle 6
GRI 414-1 Principles 1, 3, 4, 5, 6
GRI 403-1 Principle 6

SCM

Strategy for ethical use of technology

salesforce.com/company/ethical-and-humaneuse/

GRI 102-16 Principles 1, 2

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Data Tables

Protecting Our Planet

PERFORMANCE INDICATOR

FY21

FY20

FY19

STRATEGY AND MANAGEMENT1

Environmental policy

salesforce.com/global-environmental-policy

100% renewable energy goal

established2

Yes

Yes

Yes

Net-zero operations GHG emissions goal achieved3
Discussion of the integration of environmental considerations into strategic planning for data center needs

Yes

Yes

Yes

salesforce.com/company/sustainability/ operations/

Emissions reductions initiatives

salesforce.com/sustainability

Engagement with supply chain

Yes

Yes

Yes

on climate-related issues

FRAMEWORK KEY

GRI

SASB

UNGC

FRAMEWORK

Planet - Climate Change

SCM

Principle 7

GRI 302-4 Principles 8, 9

GRI 305-5 Principles 8, 9

TC-SI-130a.3 Principle 8

GRI 305-5 Principle 8
GRI 308-1 Principle 8

Frequency and time horizon for identifying, and assessing climate-related risks

Annually or more frequently

GRI 201-2 Principle 7

Risk types evaluated
Process(es) for managing climate-related risks and opportunities

Current regulation, emerging regulation, technology, legal, market, reputation, acute physical, chronic physical, upstream, downstream
Reporting Scope and Methodology

GRI 102-15 Principle 7
GRI 201-2 Principle 7

Climate change risks and opportunities

Salesforce Form 10-K

GRI 201-2 Principle 7

Reviewed by Ernst & Young LLP
1. The contents of this section are informed by the recommendations of the Task Force on Financial-related Climate Disclosures (TCFD). 2. Our 100 percent renewable target is related to the procurement of electricity from renewable energy resources equivalent to 100 percent of what we used
globally. Our energy consumption is larger in scope and includes purchases of electricity, natural gas, diesel, steam, fuel oil, and jet fuel. 3. Refer to Appendix A of the Independent Accountants' Review Report for our definition of “net-zero operations GHG emissions.”

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