Cultural Competence: Planning, Implementation and Measurement


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What is Going On In Mental Health Care? How Cultural Competence Can Promote Effective Consumer-Family-Provider Engagement, Assessment,
Treatment Planning & Recovery Processes Participant’s Workbook
OMH Bureau of
Cultural
Competence
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1. What is the Cultural Landscape Looking like for the U.S. & New York State: Demographic Data & Factors that Impact Mental Health Care: Introduction of Cultural Competence as a (Solution).
2. How Cultural Competence can be Used in Engagement Process of Mental Health Care.
3. How Cultural Competence can be Used in Assessment Process of Mental Health Care.
4. How Cultural Competence can be Used in Treatment & Service- Delivery Process of Mental Health Care.
5. How Cultural Competence can be Used in Recovery Process of Mental Health Care.
OMH Bureau of
Cultural
Competence
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Language Ethnicity Gender

Community

Government &

Education

Economics

Policies SES

Religion Social Support

Employment

Culture Diet &

Disparities

Income

Health & Mental Health

Stress

Living Racism Conditions

Lifestyle

Behaviors Incarceration

Transportation

Drug Use

Insurance Status

Genetics

Knowledge, Information and Data From and About Individuals and Groups

Integrate & Transform

Clinical Standards & Skills Evidence-based Practices
Service & Cross-Cultural Approaches & Techniques
Program Marketing
that match the individual’s culture and increases both the quality and appropriateness of health care and health outcomes.
Source: Market-Based Definition. (Davis, 2002) (http://www.mentalhealthcommission.gov/presentations/davis.ppt)

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Cultural Awareness
Cultural Knowledge
Cultural Sensitivity
(Adopted from Center for Effective Collaboration & Practice) (CECP), 2009
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 Language  Communication  Listening
(http://en.wikipedia.org/wiki/Main_Page)
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Primary dimensions

influence “who” an individual is.

Employment Geographic

Secondary dimensions influence an individual’s participation.

Class

Community Networks

Income
Economics

Sexual

Country of Origin

Orientation

Location

Family/Extended

Race

Family

Ethnicity

Immigration Status

Political SelfContext identification

Language Culture + History

Marital Status

Parental Gender Knowledge/Experience ExperMienilictaery

Status

Age Perceptions of

Physical Qualities

Education

English Language

Literacy
Spiritual Beliefs

Physical Abilities

Proficiency
Adapted from Tina Rasmussen, (1996). Revised ( 2006) 7

 What is a Cultural Broker?
 What Role(s) does a Cultural Broker Play in Engagement?
(Georgetown University NCCC, 2004)
http://www11.georgetown.edu/research/gucchd/nccc/docu ments/Cultural_Broker_Guide_English.pdf
(Cultural Broker Direct Link)
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 Culturally Competent Care.
 Legal Responsibility to Provide Language Access Services (Standards 4-7).
◦ Provision of Language Assistance Services for consumers with Limited English Proficiency or for those with sensory deficits or impairments.
 Organizational Supports for Cultural Competence.
 Intent for Federal and State accrediting agencies to implement provider mandates.

U.S. Office of Minority Health

Handouts Provided

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What Is NYS Mental Hygiene Regulation §527.4?
Handouts Provided
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Cultural Competence: Planning, Implementation and Measurement