Online Survey Results

THE ONLINE SURVEY RESULTS
An online survey ran from December 29, 2010 to February 6, 2011 and resulted in 3,656 completed surveys. Below are a description of survey respondents and a summary of results.
Respondents
• Most (66%) respondents are long‐time residents of the County, having lived in San Bernardino County for over 15 years.
• Age of respondents range from 17 to 99 with a median age of 49. • The majority of respondents were female (62.5%) and only 37.5% are male.
Results
Likes
• The following three things are what respondents like most about the County of San Bernardino (in rank order): 1. Availability of recreation areas and facilities. 2. Availability of housing options at affordable prices. 3. Availability of restaurants and shopping.
• Respondents in the Central Valley and Eastern Valley indicated the same three items as their top three Likes, although in a slightly different order.
• The High Desert, Morongo Basin/South Desert and Mountain Communities also included housing at affordable prices and recreation areas and facilities in their top three. However, these regions did not list availability of restaurants and shopping in their top three; instead, respondents in these regions like that roads and freeways have less congestion.
• Respondents in the Western Valley had restaurants and shopping and recreation and facilities in their top two. Level of public safety was #3 for this region.
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Dislikes
• The following are the top three things respondents don’t like about the county (in rank order): 1. Lack of employment opportunities 2. San Bernardino County’s overall image 3. Quality of roads
• Respondents across all regions agree that lack of employment opportunities is a problem.
• Most regions (Eastern Valley, High Desert, Morongo Basin/South Desert and Mountain Communities) also agree that quality of roads is an issue.
• Central Valley, Eastern Valley, Mountain Communities and Western Valley indicated they don’t like the County’s overall image. In fact, this item was ranked #1 by respondents in these regions. However, this item did not make the top three in the desert regions.
• Dislikes that are unique to regions: 1. Quality of schools (Central Valley and High Desert) 2. Lack of transportation options (Morongo Basin/South Desert) 3. Traffic congestion (Western Valley)
Change in County
• Overall, the majority of respondents believe things are either getting worse or are remaining the same within the County.
• Most respondents believe the following things are getting worse: 1. Employment opportunities 2. Quality of schools 3. Quality of roads 4. Traffic congestion 5. County’s overall image 6. Openness and honesty of government services
• Nearly half or more than half of respondents believe the following are remaining the same: 1. Availability of recreation areas and facilities 2. Level of public safety 3. Options for entertainment and nightlife 4. Access to healthcare services 5. Availability of restaurants and shopping
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6. Availability of housing options at affordable prices 7. Availability of public transit 8. Availability of other transportation options 9. Air quality
Priorities
• According to respondents, the top three priorities for the County should be: 1. Higher quantity and quality of jobs 2. More open and honest government 3. Improve public safety
• Again, all regions agree that jobs should be the top priority. Jobs was ranked #1 in all regions except the Morongo Basin/South Desert (ranked #2).
• Every region also believes that more open and honest government should be a priority. • Respondents in Central Valley, High Desert, Mountain Communities, and Western Valley
also ranked improve public safety as a priority. • Priorities unique to regions are:
o San Bernardino County’s image (Eastern Valley) o Rural living (Morongo Basin/South Desert)
Suggestions for Improvement
• The top three suggestions for improvements in the County are related to: 1. Transportation infrastructure 2. Recreation opportunities/facilities 3. Public Safety
• While most believe jobs should be a top priority, the most common suggestion for improvement (across all regions) was to fix or improve the County’s transportation infrastructure (e.g., potholes, quality of roads, bridges, trails, traffic lights). It should be noted that “quality of roads” was not an option in the question about County priorities. Perhaps given the opportunity, respondents may have selected “quality of roads” as a top priority.
• The East Valley and the High Desert were the only regions that had the same top three suggestions. Other suggestions unique to regions were: o Community upkeeping (Central Valley, Mountains, West Valley) o Utility infrastructure/services (Morongo Basin/South Desert)
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Words to Describe Future County • Respondents would like the following three words/ideas to describe the County in the future: 1. Safe 2. Clean/beautiful/sustainable/environmental 3. Prosperous/employed/productive/successful • The only region with the same top three priorities is Central Valley. • Other priorities unique to regions are: o Government: honest/open/respected/public‐serving (East Valley, High Desert, Mountains, West Valley) o Undeveloped/rural/serene/peaceful/uncongested/historical (Morongo Basin/South Desert)
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SURVEY QUESTIONS
What's Your Vision for San Bernardino County?
The purpose of this survey is to learn what you want San Bernardino County to work toward and become. This is your chance to be heard, and more importantly, to determine the future course of our County community.
The survey should take approximately 10 minutes to complete. Your participation in this survey is voluntary and you may exit at any time. Be assured that your responses will remain anonymous and IP addresses will not be collected or used for any purpose.
Thank you for taking the time to share your thoughts on what the future of San Bernardino County should look like! Click the Next button to begin.
If you have any questions about the survey, please contact us at [email protected]
By clicking the Next button below, I verify that if I am under 18 I have my parents’/guardians’ consent to complete this survey.
1. What is your current 5‐digit zip code?
2. Thinking about the San Bernardino County community in which you live, work or visit; name two things you would like to see improved in that community.
Please provide name of community. If you do not know name of community, provide city name.
Name of community/city: Improvement 1: Improvement 2:
3. Select the top three things that you LIKE about San Bernardino County and rank them 1, 2, and 3 with 1 being what you like most. Please read all choices before ranking.
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Enter 1, 2, and 3 into the boxes next to your TOP THREE ITEMS. Please leave the rest of the items blank.
The sum of the numbers entered must equal 6.
Availability of recreation areas and facilities Level of public safety provided Employment opportunities Availability of arts and cultural activities Availability of restaurants and shopping Availability of professional services (e.g. medical/dental offices, attorney, CPA,
barber/beauty) Availability of housing options at affordable prices Quality of schools Quality of roads Transportation options (e.g. public transit, bikeable/walkable pathways) Roads and freeways have less congestion (as compared to rest of Southern California) San Bernardino County's overall image (what comes to mind when people think of the area) The physical appearance of the County
4. Select the top three things that you DON'T LIKE about San Bernardino County and rank them 1, 2, and 3 with 1 being what you like least. Please read all choices before ranking.
Enter 1, 2, and 3 into the boxes next to your TOP THREE ITEMS. Please leave the rest of the items blank.
The sum of the numbers entered must equal 6.
Lack of recreation areas and facilities Level of public safety provided Lack of employment opportunities Lack of arts and cultural activities Lack of restaurants and shopping Lack of professional services (e.g. medical/dental offices, attorney, CPA, barber/beauty) Lack of housing options at affordable prices Quality of schools Quality of roads Lack of transportation options (e.g. public transit, bikeable/walkable pathways) Traffic congestion San Bernardino County's overall image (what comes to mind when people think of the area) The physical appearance of the County
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5. Thinking about San Bernardino County as a whole, indicate whether you think the topics listed below are getting better, getting worse, or are remaining the same within the County. Remember, we are looking for your opinions and there are no right or wrong answers.

a. Availability of recreation areas and facilities

Getting better

Getting worse

Remaining the same

b. Level of public safety

Getting better

Getting worse

Remaining the same

c. Employment opportunities

Getting better

Getting worse

Remaining the same

d. Options for entertainment and nightlife

Getting better

Getting worse

Remaining the same

e. Access to healthcare services

Getting better

Getting worse

Remaining the same

f. Availability of restaurants and shopping

Getting better

Getting worse

Remaining the same

g. Availability of housing options at affordable prices

Getting better

Getting worse

Remaining the same

h. Quality of schools Getting better

Getting worse

Remaining the same

i. Quality of roads Getting better

Getting worse

Remaining the same

j. Availability of public transit (e.g. buses and trains)

Getting better

Getting worse

Remaining the same

k. Availability of other transportation options (e.g. walking and biking pathways)

Getting better

Getting worse

Remaining the same

l. Traffic congestion Getting better

Getting worse

Remaining the same

m. Air quality Getting better

Getting worse

Remaining the same

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n. San Bernardino County's overall image (what comes to mind when people think of the

area)

Getting better

Getting worse

Remaining the same

o. Openness and honesty of government agencies

Getting better

Getting worse

Remaining the same

6. Which of the following do you believe should be the top three countywide priorities? Please read through all the options first and then select three items and rank order them 1, 2, and 3 with 1 being the most important priority.

Enter 1, 2, and 3 into the boxes next to your TOP THREE PRIORITIES. Please leave the rest of the items blank.

The sum of the numbers entered must equal 6.

More health care options (service availability, hospitals, medical/dental offices, pharmacies) More urban lifestyle communities/areas Rural living Physical appearance of County as a whole Higher quality and quantity of jobs More recreation opportunities More open and honest government Improve public safety (police, fire) Air quality More arts and cultural choices More transportation options (public transit, bicycle paths, pedestrian walkways) Reduce traffic congestion within the County's borders San Bernardino County's overall image (what comes to mind when people think of the area)

7. In the future, what are three words that you hope will best describe San Bernardino County?

1. 2. 3.

8. How long have you lived in San Bernardino County?

Less than 1 year 1 to 5 years 6 to 10 years 11 to 15 years 16 or more years
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Don't live in San Bernardino County 9. What is your age? (in years) 10. What is your gender?
Male Female
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SURVEY DEFINITION OF REGIONS

REGION Western Valley

COMMUNITIES
Chino Chino Hills
Guasti Lytle Creek Montclair Mt Baldy
Ontario Rancho Cucamonga
Upland

REGION Central Valley

Eastern Valley

Bryn Mawr Forest Falls Highland Loma Linda Mentone
Patton Redlands Rim Forest Twin Peaks Yucaipa

Mountain Communities

COMMUNITIES
Bloomington Colton Fontana
Grand Terrace Rialto
San Bernardino
Angelus Oaks Big Bear City Big Bear Lake
Blue Jay Cedar Glen Cedarpines Park Crest Park Crestline Fawnskin Green Valley Lake Lake Arrowhead Running Springs Skyforest Sugarloaf
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