Wire Requests on Mobile Frequently Asked Questions


Download Wire Requests on Mobile Frequently Asked Questions


Preview text

Wire Requests on Mobile Frequently Asked Questions
1. Can I request a wire using the mobile banking app? You can request a domestic (within the United States) wire transfer on the First Republic mobile banking app. To get started, log in to your app, tap Transfers and select Request a wire transfer.
If you don’t see Request a wire transfer in the Transfers menu, call our Banking Online Support team at (855) 886-4819 or contact your banker for assistance.
Banking Online Support is available during the following hours (all times PT): Monday–Friday: 5:00 a.m.–9:00 p.m. Saturday: 6:00 a.m.–8:00 p.m. Sunday: 7:00 a.m.–5:00 p.m.
2. What information is needed to request a wire using the mobile banking app? To request a wire, you’ll be asked to provide: • The recipient business’s name or individual’s first and last name1 • Their U.S. mailing address • The name of their financial institution • Their wire routing number (typically nine digits) • A checking or deposit account number
3. What’s the cutoff time for same-day wire requests? Wire requests that are received before 1:00 p.m. PT on a business day will start processing the same business day. Wire requests that are received after 1:00 p.m. PT or on a non-business day will be processed the next business day.
4. Can I schedule a wire for a future date? No. Wire requests can only be submitted for same-day processing. If the cutoff time of 1:00 p.m. PT has passed, the wire request will be processed on the next business day.
5. What’s the daily limit for sending wire requests using the mobile banking app? There’s a $10,000,000 limit per wire request and per day. Additionally, you may only make six wire requests per day and 24 requests per month.
6. Can I use this form to send international wires? No. The request form is for domestic wires. The recipient’s address and financial institution information must be for a U.S.-based entity only. For help with international wires, please contact your banker.

7. Can I use the wire request form for business wire requests? No. The online wire request form is only for consumer wires at this time. Please contact your banker to submit business-related wires.
8. Is there a fee for online wire requests? A wire transfer fee of $12 applies for each wire submitted online. For more information, please refer to our Schedule of Fees and Related Charges for Consumer Accounts.
9. How do I cancel or edit a wire request after it’s submitted? You can cancel a wire that hasn’t begun processing (i.e., its status is still “scheduled”) using the First Republic mobile banking app. If the wire has begun processing, you’ll need to contact the Banking Online Support team at (855) 886-4819 for assistance.
Banking Online Support is available during the following hours (all times PT): Monday–Friday: 5:00 a.m.–9:00 p.m. Saturday: 6:00 a.m.–8:00 p.m. Sunday: 7:00 a.m.–5:00 p.m.
10. How will I know when my wire request is processed? You’ll receive email notifications updating you on the status of the requested wire, including:
• When the requested wire is scheduled • When it’s processed • If we’re unable to process the wire
Contact the Banking Online Support team at (855) 886-4819 for assistance if we’re unable to process your wire request.
Banking Online Support is available during the following hours (all times PT): Monday–Friday: 5:00 a.m.–9:00 p.m. Saturday: 6:00 a.m.–8:00 p.m. Sunday: 7:00 a.m.–5:00 p.m.
11. Someone from First Republic called to verify my identity and the details of my request. I previously submitted wires using the app and didn’t receive a call. Should I be concerned? You won’t always receive a call when submitting a wire request using the mobile banking app. However, as part of our agreed-upon security procedures, in some cases we may need to confirm the authenticity of wire transfer requests and/or clarify any information provided before we complete the wire transfer. If we’re unable to speak with you, we’ll also send an email and leave a voicemail with a callback number.
1Keep in mind that funds will be wired to the account number entered even if the recipient’s name doesn’t match. We recommend that you always confirm the wire instructions verbally with the recipient before submitting a wire request.

Preparing to load PDF file. please wait...

0 of 0
100%
Wire Requests on Mobile Frequently Asked Questions