Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Travel: Cleartrip (Air) Direct Connect
Travel Service Guide
Last Revised: July 07, 2022
Applies to Concur Travel:  Professional/Premium edition  TMC Partners  Direct Customers  Standard edition  TMC Partners  Direct Customers

Contents

Cleartrip (Air) Direct Connect.......................................................................................1
Section 1: IMPORTANT – About this Guide ...................................................................1
Section 2: Overview......................................................................................................1
Section 3: What the User Sees......................................................................................2
Cleartrip Reservations ............................................................................................. 2
Form of Payment.................................................................................................... 4
Mixed-Content Bookings.......................................................................................... 5
Section 4: What the Admin Sees...................................................................................5
Cleartrip Deposit Account Emails .............................................................................. 5
Section 5: Configuration ...............................................................................................5
Part 1: Professional and Standard Editions – TMC Setup..............................................6 Step 1: Non-Disclosure Agreement (NDA)..............................................................6 Step 2: Credentials ............................................................................................. 6 Step 3: Mapping ................................................................................................. 6 Step 4: Open up Queue in GDS ............................................................................ 7 Step 5: Set Up Refund Request Queue in Concur Travel .......................................... 7
Part 2: Professional Edition – Configuration in Concur Travel........................................ 7 Activating Cleartrip ............................................................................................. 7 Configuration for Mixed Content ........................................................................... 8 Configuration for Passive Segments ...................................................................... 9 Configuring Rules ............................................................................................... 9
Part 2: Standard Edition – Configuration in Concur Travel.......................................... 11 Activating Cleartrip ........................................................................................... 11 Configuration for Mixed Content ......................................................................... 12 Configuration for Passive Segments .................................................................... 13 Configuring Rules ............................................................................................. 13
Part 3: Professional and Standard Editions – Additional Steps .................................... 14 Configuration for PNR Finishing........................................................................... 14 Passive Segment Formats .................................................................................. 14 Standard CB Remarks ....................................................................................... 15
Section 6: GST-Compliant Invoices.............................................................................15
Overview............................................................................................................. 15
Configuration for Professional and Standard Travel ................................................... 16 Configuration for ORG Units – Required for Multiple GSTINs ................................... 16
Section 7: Production Test Process.............................................................................17
Section 8: FAQ ............................................................................................................17
The Basics ........................................................................................................... 17
Questions ............................................................................................................ 18
Section 9: Profile Fields ..............................................................................................22

Travel: Cleartrip (Air) Direct Connect Travel Service Guide

i

Last Revised: July 07, 2022

© 2004 - 2022 SAP Concur All rights reserved.

ii

Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Last Revised: July 07, 2022

© 2004 - 2022 SAP Concur All rights reserved.

Revision History

Date

Revision Notes/Comments

July 07, 2022

Updated FAQ > The Basics section re: guest booking, which is now supported

January 18, 2022

Updated the copyright year; no other changes; cover date not updated

April 14, 2021

Updated the copyright year; no other changes; cover date not updated

April 16, 2020

Updated Configuration, Professional and Standard Editions – TMC Setup section

February 14, 2020

Updated the copyright; no other changes; cover date not updated

June 19, 2019

Removed "Concur" from the cover; no other changes; cover date not updated

May 5, 2019

Cancellation now supported

March 29, 2019

Added information about India GST (Goods and Services Tax)

March 10, 2019

Updated the copyright; no other changes; cover date not updated

March 8, 2019

Note about Supported carriers in Concur Travel via Cleartrip are Indigo, Spice, and Go Air. The current integration supports only domestic, intra-India flight bookings, although Cleartrip may support more airlines and international content outside Concur.

August 21, 2018

Updates throughout

July 9, 2018

Additional "cancellation" changes

July 2, 2018

Removed references to cancellation

January 2, 2018

Updated the copyright; no other changes; cover date not updated Changed at least one reference to another Travel Service Guide.

August 30, 2016

Clarification for the TMC setup information

August 29, 2016

Added information about TMC setup

July 1, 2016

Updated screen shots to reflect UI enhancements

July 8, 2014

Now available in Standard Travel

February 21, 2014

New format – Updated!

Travel: Cleartrip (Air) Direct Connect Travel Service Guide

iii

Last Revised: July 07, 2022

© 2004 - 2022 SAP Concur All rights reserved.

Cleartrip (Air) Direct Connect
Section 1: IMPORTANT – About this Guide
Be aware of the following: • Infinite variables: Certain scenarios have an infinite number of variables or extremely unusual circumstances, like rare cancellation or refund situations. So, not all scenarios can be presented in this guide. Also, certain processes may be influenced by third- or fourth-party providers. In some cases, you must contact the provider directly. • User interface, fees, rates, schedules: When other providers change their user interface (for example, web site) or their fees/rates/schedules, they are under no obligation to make SAP Concur aware of those changes. If a screen sample in this guide is outdated because of a change made by a provider, we will update that screen sample when we become aware of the change and at our earliest convenience. • Permissions: A company's admin may or may not have the correct permissions to manage the feature described in this guide. If an admin needs to manage this feature and does not have the proper permissions, they should contact the company's SAP Concur administrator.
Also, the admin should be aware that some of the tasks described in this guide cannot be completed by the company. In this case, the client must contact their TMC (if a TMC provides their support) or SAP Concur (if SAP Concur provides their support).
Section 2: Overview
Concur Travel has partnered with Cleartrip, to provide access to low-cost carrier content for the domestic India market place, many of which are not available through the GDS.
More details concerning Cleartrip can be found at: www.cleartrip.com/.
NOTE: Supported carriers in Concur Travel via Cleartrip are Indigo, Spice, and Go Air. The current integration supports only domestic, intra-India flight bookings, although Cleartrip may support more airlines and international content outside Concur.
 For information about India GST (Goods and Services Tax), refer to the GST-
Compliant Invoices section in this guide.

Travel: Cleartrip (Air) Direct Connect Travel Service Guide

1

Last Revised: July 07, 2022

© 2004 - 2022 SAP Concur All rights reserved.

Section 3: What the User Sees
Cleartrip Reservations
The user requests the flight search within India.

Note the following:
• The Flex Faring view must be enabled to see Cleartrip results.
• Multi-segment trips are not supported. If the user/arranger requests a multisegment trip, Cleartrip results will not be returned.

2

Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Last Revised: July 07, 2022

© 2004 - 2022 SAP Concur All rights reserved.

The user sees and Cleartrip results noted with DirectConnect as the source. The user clicks the name of the fare (link) to see a summary of the fare information. The user clicks Fare Rules to see the extended version.

Travel: Cleartrip (Air) Direct Connect Travel Service Guide

3

Last Revised: July 07, 2022

© 2004 - 2022 SAP Concur All rights reserved.

The user purchases the ticket, and the booking appears on the user's itinerary.
When a user completes a Cleartrip Direct Connect booking, they will see a Cleartrip Trip ID (shown in the sample below) in addition to Ticket Number(s). The Cleartrip Trip ID is important to identify the booking if contact is made with Cleartrip. This reference may also be important for tracking purposes for GDS bookings.

Cleartrip Direct Connect ticket/confirmation numbers are returned per leg.
Form of Payment
All purchases for Cleartrip are managed through a Deposit Account established with Cleartrip by the client's TMC partner. For mixed-content trips that include Cleartripsource fares and GDS fares, a different form of payment can be collected for the GDS portion only.
NOTE: If there is not enough money in the Deposit Account at the time of purchase, the user/arranger will receive an error message and the trip will not be processed.

4

Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Last Revised: July 07, 2022

© 2004 - 2022 SAP Concur All rights reserved.