Allstate Agency Support Line


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Quick Reference
Billing – 5, 1, 2 EZ Pay – 5, 1, 1 Drivewise – 5, 2, 3 Policy Support – 5, 2, 4 Claims – 5, 3 Motor Club – 5, 2, 2 Alliance – 2, 2
Main Menu
1. RMBC 2. Technology Support 3. Commercial 4. Financial Products 5. Help with
Something Else
Financial Products on the other side

Allstate Agency Support Line – 800-336-9400
Updated call paths effective Oct. 14, 2013

Countrywide (excluding ANJ and NY)

1 - RMBC 1. Property/Inspections 2. Auto/Motorcycle/Motor
Home 3. North Light
2 – Technology Support 1. Password Reset 2. Alliance 3. Connexus 4. Voice Mail 5. Alstar 6. Gateway/Other
Supported Systems
3 - Commercial
1. Agency Support 2. Technical Support 3. Eligibility, Classification,
Underwriting 4. General Market Direction 5. Claims 6. Know Party’s Extension
4 – Financial Products See Page 2
5 – Help with Something Else 1. Billing/Payments 2. Policy Support 3. Claims 4. Extra Hands Concierge Line 5. Anything Else

1 – Property Inspections 1. Inspection Scheduling 2. Anything Else
2 - Auto 1. Within-State Policy 2. Out-of-State Policy
4 – Voice Mail 1. Retrieve Voice Mail 2. Reset Password 3. Call Forwarding/Help
1 – Billing Payments 1. EZ Pay 2. Anything Else
2 – Policy Support 1. Flood 2. Motor Club 3. Drivewise 4. All Other
3 - Claims 1. Auto/Personal Lines 2. CAT 3. Glass

2 – Anything Else 1. Within-State Policy 2. Out-of-State Policy
1 – Agency Support 1. Alstar Quotes and Alstar
Policies 2. Connexus Quotes and
Connexus Policies 3. BIC Leads and
Serviced Policies
2 – Technology Support 1. Alstar 2. Connexus
3 –Eligibility, Classification, Underwriting 1. Nonfleet Auto Business Owners Policy Customizer 2. Commercial Package Policy, Fleet Auto, Any Other Line 3. Profitability Team

1 – Alstar
1. -2. Billing - Copies of
Policies 3. Auto 4. Customizer 5. All Other
2 – Connexus 1. Auto 2. All Other
3 – BIC Leads and Serviced Polices
1. BIC Sales 2. BIC Service

2 – CAT Claims
1. New Claim 2. Existing Claim

v.1 – Sept. 27,2013 Proprietary and confidential © 2013 Allstate Insurance Company

Allstate Agency Support Line – 800-336-9400
Updated call paths effective Oct. 14, 2013

Countrywide (excluding ANJ and NY)

4 – Financial Products
1. Technology Support 2. Life Products 3. Annuities 4. Anything Else

1 – Technology Support 1. Password Reset 2. Gateway 3. Voice Mail 4. Other Supported
Application List
2 – Life Products 1. New Business 2. In-Force Business
3 - Annuities 1. RightFit 2. Sales Support 3. Annuity Claims 4. Anything Else

3 – Voice Mail 1. Retrieve Voice Mail 2. Reset Password 3. Call Forwarding/Help
4 – Other Supported Application List
1. Alliance 2. Connexus 3. Eclipse 4. Profiles Plus/Forecaster 5. Alstar 6. All Other
1 – New Business
1. Inquiries 2. Sales Support 3. Term Conversions 4. Good For Life
2 – In-Force Business
1. Lincoln Benefit Products
2. Allstate Products 3. Good For Life

1 – Lincoln Benefit Products
1. Change, Reinstatement, Lapse
2. Term Conversions 3. Fixed Life Products 4. Variable Life Products 5. Claim Questions
2 – Allstate Products
1. Change, Reinstatement, Lapse
2. Term Conversions 3. Claim Questions 4. Anything Else

4 – Anything Else
1. Allstate Benefits 2. Broker Dealer 3. Claims

1 – Allstate Benefits
1. Claims 2. Anything Else
3 - Claims 1. Life Claims 2. Annuities Claims 3. Benefits

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Allstate Agency Support Line