State/City regulation Customer Support Guide Version 4


Download State/City regulation Customer Support Guide Version 4


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North

Region

State/City regulation – “Customer Support -Guide” Version 4.0

Station State Code

DEL

Delhi

Quarantine Instructions

Institutional Quarantine Home Quarantine
Passenger Obligation Airlines Obligation Airport/State obligation

No quarantine
14 days Asymptomatic passengers will be permitted to go with a device for selfmonitoring  All passenger to download Aarogya Setu app NA
 Suitable COVID 19 precautionary measures announcements to be made at airport
 Thermal screening of all passengers on arrival

HARYANA

Institutional Quarantine Home Quarantine
Passenger Obligation Airlines Obligation

No quarantine 14 days Asymptomatic passengers will be permitted to leave the airport
 All passengers need to download Arogya Setu app
 Any passenger flying whose destination is Haryana, airline to provide a passenger manifest
 Passenger manifest to be sent to below email address: [email protected] [email protected] [email protected] [email protected]

Airport/State obligation  Suitable COVID 19 precautionary measures announcements to be made at airport
 Thermal screening of all passengers on arrival  Passenger manifests shall be sent by airline to the below email
address

Institutional Quarantine 14 days, If found positive

Home Quarantine

 Defense personnel – No quarantine

 State domicile – Swab test & home quarantine if results negative

Passenger Obligation  To fill up ICMR form on arrival

IXJ

Jammu Airlines Obligation

SXR

&

Kashmir

 Inform passenger that there will be mandatory test on arrival and institutional quarantine if found negative.
 Deplane passenger from rear of aircraft

Airport/State obligation  Passenger will be tested at Airport.

 Post that they will be kept in Institutional quarantine until resulted

negative for Test (4 days for test results).

 Post negative result passengers will be kept in home quarantine

Institutional Quarantine No quarantine

Madhya Home Quarantine

No quarantine

BHO

Pradesh Passenger Obligation NA

Airlines Obligation

NA

Airport/State obligation NA

ATQ

Punjab Institutional Quarantine NA

Home Quarantine

14 days

East

Region

State/City regulation – “Customer Support -Guide” Version 4.0

IXC
IXD LKO VNS
GOP
DED
Station Code
IXZ DIB GAU IXS JRH

Union Territory
Uttar Pradesh
Uttarakhand State
Andaman and Nicobar
Islands Assam

Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation
Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation
Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation
Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation
Airlines Obligation Airport/State obligation
Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation

Before boarding, passenger to register on COVA Punjab app. NA Registration to be checked for each passenger No quarantine 14 days  All arriving customer will have to fill the self-declaration form  Customers to be informed about COVID 19 arrival process before
boarding  Airlines to ensure that all other arriving passengers (not belonging to
Punjab) names, address & mobile numbers to be provided to the State  Station managers to provide arriving passenger list to Nodal officer in advance  Nodal officer to note all arriving passenger’s names, address & mobile numbers , gone under COVID 19 test  All arriving passenger should undergo COVID 19 test (free of costs) No quarantine No quarantine Passenger will need to register state website before they exit the arrival hall. NA NA NA 14 days Passenger will need to register state website before they exit the arrival hall. NA NA 14 days NA  All passengers travelling to Uttarakhand need to register on state website.  Web link : https://dsclservices.in/uttarakhand-migrantegistration.php NA NA
Quarantine Instructions
NA
14 days
NA
NA
NA 7 days 7 days (for other passengers)  Declaration form prescribed by state to be filled by passengers at
arrival.

State/City regulation – “Customer Support -Guide” Version 4.0

GAY PAT
RPR
IXR IMF DMU

Bihar Chhattisgarh
Jharkhand Manipur Nagaland

Airlines Obligation
Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation
Airlines Obligation
Airport/State obligation
Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation
Airlines Obligation Airport/State obligation Institutional Quarantine
Home Quarantine
Passenger Obligation Airlines Obligation Airport/State obligation

 If made available can be provided at boarding gate on departure.  Distribute declaration form to passenger at arrival.  Form to be distributed at boarding gate if made available by the state
government. NA No quarantine No quarantine NA NA NA 14 days 14 days  All arrival passengers has to have E-pass downloaded with all
passengers arriving to Raipur.  Passenger to do registration before boarding on the below link  Link : http://epass.cgcovid19.in
 These forms will be collected on help desk counters of health ministry
at arrival hall and passengers will be released on the basis of information written on these forms.  Give Health form at Boarding gate from Departure station (Mandatory)  If passenger found positive upon arrival, airline will guide customer along with their bags to the dedicated vehicle If found positive , passenger to give undertaking of following quarantine instruction  Thermal screening of passengers.  Register arriving passenger. NA 14 days NA NA NA 14 days NA  Install & register QuarMon App https://quarmonmanipur.nic.in  Currently only available for android user. Soon app will be available for IOS.  Instruction in the app to be followed by all arriving passengers. NA NA Passengers Arriving from:  Green & Orange zone : 3 days  Red zones : 14 days Passengers Arriving from:  Green & Orange zone : 14 days  Red zones : 14 days NA NA NA

State/City regulation – “Customer Support -Guide” Version 4.0

Institutional Quarantine No quarantine

Home Quarantine

No quarantine

BBI

Odisha Passenger Obligation NA

Airlines Obligation

NA

Airport/State obligation NA

Institutional Quarantine NA

Home Quarantine

14 days

IXA

Tripura Passenger Obligation NA

Airlines Obligation

NA

Airport/State obligation NA

Institutional Quarantine NA

Home Quarantine

14 days

Asymptomatic passengers will be permitted to go with a device for self-

monitoring

CCU West Bengal Passenger Obligation NA

Airlines Obligation

NA

Airport/State obligation  Thermal screening on arrival

 All passengers are to submit self-declaration form at the time of

arrival to state health officials

Institutional Quarantine NA

Home Quarantine

14 days

IXB

North

Passenger Obligation

NA

Bengal Airlines Obligation

NA

Airport/State obligation NA

West

Region

State/City regulation – “Customer Support -Guide” Version 4.0

Station State Code

GOI

Goa

AMD BDQ
Gujrat STV

Quarantine Instructions

Institutional Quarantine Home Quarantine Passenger Obligation
Airlines Obligation
Airport/State obligation
Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation

NA
 14 days
 Passenger to choose one of the following option 1. Produce a COVID-19 negative certificate issued within 48 hours from the time of arrival. 2. Get the test done at airport by paying 2000 & maintain selfisolation till results come. 3. Be under home quarantine for 14 days with stamping.
 Declaration form to be filed before or on arrival into Goa If the form is made available, same to be handed on departure to save time on arrival.  Temperature check on arrival by state.  Self-declaration form to be filled and submitted at the entry point &
to give consent for  COVID testing – charges (INR 2,000) NA NA NA NA NA NA 14 days NA NA NA NA 14 days  Passengers need to register before landing in Surat.  For android user there is app as well both links as below, https://www.suratmunicipal.gov.in/EServices/Covid19SelfReporting

https://play.google.com/store/apps/details?id=in.smc.covidout

Airlines Obligation

NA

Airport/State obligation Thermal check on arrival by state administration

Institutional Quarantine No quarantine

Home Quarantine

No quarantine

Madhya

Passenger Obligation Airlines Obligation

 311 app to be downloaded n health updation for next 14 days.
NA

IDR

Pradesh

Airport/State obligation  Temperature check on arrival by state.

 Self-declaration form to be filled with self-details and to be given

JAI

Rajasthan Institutional Quarantine No quarantine

JDH

Home Quarantine

14 days

State/City regulation – “Customer Support -Guide” Version 4.0

UDR

Passenger Obligation  Self-declaration to be given by passengers and go through screening

process

 Symptomatic passengers will be isolated and taken to nearest health

facility.

Airlines Obligation

NA

Airport/State obligation NA

Institutional Quarantine NA

Home Quarantine

NA

IXU

Passenger Obligation NA

Airlines Obligation

NA

Airport/State obligation NA

PNQ

Institutional Quarantine NA

Home Quarantine

NA

Passenger Obligation NA

Airlines Obligation

NA

Airport/State obligation Details for all arrival passengers in below format needs to be forwarded to

Collector office, Pune on the below mentioned email id’s:

[email protected]

[email protected]

[email protected]

[email protected]

Institutional Quarantine NA

Home Quarantine

14 days

SAG

Passenger Obligation NA

Airlines Obligation

NA

Airport/State obligation Temperature checks on arrival and then escorted to quarantine Centre. Maharashtra Institutional Quarantine NA

Home Quarantine

14 days

Passenger Obligation  All passenger to download Aarogya Setu app & furnish declaration

 Passengers to submit self-declaration form post arrival to airport

NAG

Airlines Obligation

Thermal check at arrivals

Airport/State obligation  Suitable COVID 19 precuationary measures announcements to be

made at all airports

BOM KLH

Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation Airlines Obligation Airport/State obligation

NA 7 days and if returning within 2 days then no quarantine NA NA Thermal check at arrivals 14 days (with KLH Domicile) NA NA NA Passenger will be taken to a CPR facility for testing and then home / institutional quarantine will be recommended

State/City regulation – “Customer Support -Guide” Version 4.0

South

Region

Station State Code

Institutional Quarantine

Home Quarantine RJA

TIR

Andhra Passenger Obligation

VGA

Pradesh

VTZ

Airlines Obligation

Airport/State obligation Institutional Quarantine Home Quarantine HYD Telangana Passenger Obligation Airlines Obligation Airport/State obligation Institutional Quarantine

BLR HBX IXE IXG MYQ
CCJ CNN COK TRV

Home Quarantine Karnataka Passenger Obligation

Kerela

Airlines Obligation
Airport/State obligation Institutional Quarantine Home Quarantine Passenger Obligation

Quarantine Instructions
7 days (Passengers coming from MAA, BOM, DEL, Gujarat, Rajasthan & Madhya Pradesh) 14 days (Passengers arriving from remaining locations)  All arriving passengers should enroll on website  spandana.ap.gov.in before buying the ticket  Permit bookings only when clearance from spandana is available.  Airlines must not allow to board any passengers without the clearance. Do a COVID test for passengers coming from MAA, BOM, DEL, Gujarat, Rajasthan & Madhya Pradesh NA
07 days NA NA NA
7 days  Passengers coming from Maharashtra, Gujarat, Tamil Nadu, Delhi,
Rajasthan and Madhya Pradesh should be kept in institutional Quarantine. 14 days  Passengers coming from remaining states  Passenger needs to have Seva-Sindhu portal pass.  Link : https://sevasindhu.karnataka.gov.in/Sevasindhu/English  Passenger cannot travel without the pass.
 Passenger should fill self-declaration form provided by govt. of Karnataka
at Departing/Origin station  Mandatory verification at origin that passenger has E-pass & registered in
Seva-Sindhu portal NA
NA
14 days (Business travelers travelling for maximum 02 days are exempted)  After obtaining the flight tickets, passenger shall register their details in
https://covid19jagratha.kerala.nic.in/ .  Below are the following instructions:

CJB IXM MAA TCR TRZ

State/City regulation – “Customer Support -Guide” Version 4.0

Airlines Obligation
Airport/State obligation Institutional Quarantine Home Quarantine
Tamil Nadu Passenger Obligation
Airlines Obligation
Airport/State obligation

(covid19 jagratha portal –Public Services-Domestic Returnees Pass – new registration – enter details –submit). One has to select the airport of arrival.  Arrival passenger need to carry e-pass after registering their details. In state's COVID jagratha portal. Link below https://covid19jagratha.kerala.nic.in/home/addMedicalEmergencyPass  On arrival, passenger to show their e-pass to health department at airport and undergo home quarantine for 14 days.
 Passenger should fill self-declaration form provided by govt. of Kerala at
departing/Origin station. Mandatory verification at origin that passenger has E-pass & registered in Kerala portal at Origin. NA
14 days (Arriving passenger who do not have Tamil Nadu state domicile) 14 days (Arriving passenger who have Tamil Nadu state domicile)  All passengers travelling to Tamil Nadu need register on state website
and apply for TN e-pass.  Link https://tnepass.tnega.org/ Mandatory verification at origin that passenger has TN e-pass & registered in portal at Origin. All passengers to be stamped with date with indelible ink before moving out of the airport.

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State/City regulation Customer Support Guide Version 4