Assistant Toll Plaza Supervisor

Job Posting Toll Plaza Supervisor Exit 180 – 239 (Eastern District)
The Ohio Turnpike & Infrastructure Commission is seeking a Toll Plaza Supervisor to work in our Toll Operations Department at Eastern District Toll Interchanges between Exit 180 – Exit 239.
Qualified candidates must possess a High School Diploma or GED with a business background (e.g. college courses, seminars and/or business/management exposure). Must have knowledge and prior field experience of toll plaza operations; supervision; employee training and development; dispute resolution; basic organization and operation of state and local government; Ohio Turnpike & Infrastructure Commission policies and procedures; labor relations; and contract administration. External candidates will only be considered if possessing recent relevant experience with another toll organization.
Additional Criteria for Consideration: 1. No major discipline received in the previous two (2) years. 2. Good attendance record and evaluations, including tardiness. 3. Must be proficient in MS Office (Outlook, Word, and Excel). 4. Must be able to quickly respond to toll plaza emergencies, including scheduling issues.
Duties Include: Responsible for toll plaza facilities, toll plaza staff and the service provided to Ohio Turnpike & Infrastructure Commission customers; organizes, coordinates and manages the everyday operations of the toll plaza; schedules toll plaza personnel; oversees toll collection; maintains field employee records; advises District Toll Supervisor of traffic concerns and employee issues; addresses employee concerns; mediates and resolves employee conflicts; evaluates job performance of toll plaza staff; orders necessary uniform items and toll plaza supplies; provides initial training of employees and the necessary daily instruction to maintain and/or improve employee performance; enforces Commission policies, rules and regulations and ensures that all procedures are followed pursuant to the Toll Operations Manual; issues discipline to employees; follows collective bargaining agreement; acts as Commission representative in departmental Step 1 grievances; responds to emergency situations involving the toll plaza, the staff and Ohio Turnpike customers (e.g., contacts maintenance personnel, requests emergency assistance from law enforcement officers and emergency medical assistance from local fire departments); oversees traffic control which may include flagging traffic, maintaining traffic cones and barrels, and measuring vehicles to ensure that legal vehicle dimensions are not exceeded; may be required to work the toll lanes (e.g., during relief periods, circumstances requiring customer intervention, emergency situations); may be required to spread salt on sidewalks and/or assist with snow removal in inclement weather; performs any other duties as may be assigned by the District Toll Supervisor or Director of Toll Operations.
Unusual Working Conditions Must be accessible 24 hours a day, 7 days a week. Must be able to meet the demands of an unpredictable field environment (e.g. responding to emergency situations; driving long distances; being able to lift or move at least 40 pounds; work varying schedules).
Salary Salary range for this position is $70,172.44 – $85,185.36, commensurate with experience.
Note: Placement of successful candidate(s) will be determined based solely upon operational needs of the Commission. Candidates will be placed at any one of the posted interchanges in the Eastern District without preference considered.

Application Process Those interested may obtain application materials at https://www.ohioturnpike.org/aboutus/careers. Please forward your completed application, resume, cover letter and FCRA Authorization Form to the Human Resources Department via interoffice mail or U.S. mail to:
The Ohio Turnpike & Infrastructure Commission Attn: Director of Administration
Advertisement Code: TPS – Exits 180 – 239 682 Prospect Street Berea, Ohio 44017
Application materials must be received no later than Friday, March 13, 2020 at 5:00 p.m.
The Ohio Turnpike & Infrastructure Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.